Enhancing Rider and Operator Safety: The Critical Role of De-Escalation Training in Public Transit
Public transportation is the lifeblood of our cities and communities, connecting people to jobs, education, and essential services. Yet, the daily environment of a bus, train, or station can, at times, become a flashpoint for conflict, placing both passengers and transit employees at risk. In this complex, high-stakes setting, an operator’s most powerful tool for […]